Sage Help Desk

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Waza Solutions is a “technical centre front office” authorized by “Sage” for its “lines 100”, “1000”, “Sage Payroll”, and “Sage ERP X3”, and also provides assistance on “Waza modules”.

Your calls will be recorded by our CRM tool and, if necessary, the number of the maintenance ticket will be confirmed.

The types of support available to you are:    

INSTANT MESSAGING

“Waza solutions” uses Skype as a support tool. It allows for quick and easy access to the support centre. Written IM keeps track of your discussions with the maintenance. 

 PHONE

You can reach us at 01 41 20 90 95. After giving the name of your company and the product to which your question refers, everything will be made to accommodate your request. The purpose of your call will be noted in our system for managing communications in the form of a “maintenance ticket”. This system will allow us to record a history of your questions. A media consultant will then take over as soon as possible.

 E-MAINTENANCE

In all of our “Sage” maintenance contracts, E-maintenance is available at no extra cost. “Waza Solutions” has selected the Netviewer software for its performance and ease of use: no installation is required for the client; an Internet connection is the only requirement!

The handheld remote allows for complete control of the position in the resolution of incidents. It is also used to facilitate setting operations further as part of our contracts “Optimum”.

Training session starting from one hour can also be done as part of our customized training programs on “Sage 100”, “Sage Payroll”, and “Sage 1000”.

The support desk of “Waza Solutions” will connect to “Netviewer” in a joint session before working on your post. To ensure the security and confidentiality of your data, you will be requested to give access to our team.